Data Analyst to Support Call Center Operations | On-Site in Clinton Township

We are seeking a detail-oriented and reliable Data Analyst to support our call center operations. In this role, you will be responsible for collecting, analyzing, and reporting on key data points to help optimize team performance and improve client outcomes. This position is ideal for someone with strong Excel skills who enjoys working with numbers and processes and thrives in a fast-paced, team-driven environment.

Key Responsibilities

• Manage daily data entry and reporting using Microsoft Excel.
• Build and maintain spreadsheets to track caller performance, client metrics, and operational KPIs.
• Analyze data trends to identify opportunities for process improvement.
• Work with leadership and finance to generate reports for AP and AR as needed.
• Ensure accuracy and timeliness of all reports, maintaining high attention to detail.
• Collaborate with team members to troubleshoot issues and provide clear, actionable insights.
• Assist in creating pivot tables, VLOOKUPs, and other Excel functions to streamline reporting processes.
• Maintain confidentiality of sensitive data and client information at all times.
• Support scheduling and payroll reporting as needed.

Qualifications

• Bachelor's, associate degree, or equivalent hands-on experience in Excel, databases, and/or reporting.
• Advanced proficiency in Microsoft Excel, including pivot tables and VLOOKUPs.
• Knowledge of call center metrics and reporting is a plus.
• Strong problem-solving and analytical skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Highly reliable, organized, and detail-oriented.
• Prior experience in data analysis, billing, or reporting is preferred but not required.
• Certifications such as Google Data Analytics, Excel, Power BI or SQL basics training are a big plus.

Why Join Us

• Career path available
• Hands-on role with direct impact on team success.
• Opportunity to grow your skills in data analytics and call center operations.
• Supportive and collaborative team environment.
• Stable, predictable schedule with paid breaks and lunches.
• Benefits

Schedule

• Monday: 9:00 AM – 5:00 PM
• Tuesday: 11:00 AM – 7:00 PM
• Wednesday: 9:00 AM – 5:00 PM
• Thursday: 11:00 AM – 7:00 PM
• Friday: 9:00 AM – 5:00 PM